Terms and conditions

By booking an appointment or using this website, you agree to the following:

Appointments & booking

Appointments can be booked online by my website. Please ensure all booking details are correct at the time of booking.

Cancellations & missed appointments

I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.

Late arrival

Please try and be on time but I understand that sometimes things happen. If you arrive late, your session may need to be shortened to avoid impacting other clients.

Illness

Please do not attend your appointment if you are feeling unwell or are experiencing symptoms such as fever, vomiting or flu-like symptoms. If you are unwell, please contact me as soon as possible to reschedule.

Payment

All payments are taken at time of appointment.

Health & medical information

Please inform me of any relevant medical conditions, injuries or changes to your health before treatment. Treatments are carried out on the understanding that you have sought medical guidance where appropriate.

Treatment & results

Soft tissue therapy and sports massage results can vary from person to person. While treatment aims to reduce discomfort and improve movement, specific outcomes cannot be guaranteed. Any aftercare advice or exercises are followed at your own discretion.

Website use

Information on this website is provided for general guidance only and may be updated without notice.

Liability

I am covered by Balens Specialist Insurance Brokers but cannot be held responsible for issues arising from incomplete or inaccurate health information.

Changes to these terms

These terms & conditions may be updated occasionally. The most current version will always be available on this website.

Contact

If you have any questions about these Terms & Conditions, please get in touch using the contact details on this website.